The poor crew

Reading the news about Air Asia crews. It's horrible to have such a rude passenger.If it happens to TG, it might be a very big big news. Actaully, it's our duty (crew) to tell her to do, but I don't know how the crew talked to her. I think this may be her first flight travelling by plane of that lady.(so she doesn't know... too optimistic?) I always tell (order) passengers to switch off the mobile phones politely.They always believe me coz I stare at them with สายตาจิก. I sometimes grab the phone and switch it off by myself if the passenger is in a nervous hurry. Luckily, I am still safe.